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(800) 286-1700

sales@televergence.com

Televergence

Televergence

Long Distance & Toll Free Service Specialist

  • How Are We Different?
    • Capability Statement
    • Differentiators
    • Core Values
    • Giving Back
      • Press Release – Alliance of Channel Women
    • Supplier Diversity Program
  • Are We a Good Fit?
    • Your Customer Success Team
  • Past Performances
    • Customer Success Stories
      • Improved Call Quality
      • Reduced Cost
      • Toll-Free
      • TDM to VoIP Conversion Program
    • Testimonials
      • Agent Partner Testimonials
      • Customer Testimonials
  • Solutions
    • Capability Statement
    • Toll-Free
    • Contact Center
    • SIP Trunking
  • Blog
  • Login
Contact Us

Your Customer Success Team

Toll-Free & Long Distance Specialists

Televergence is a 30+ year, nationwide telecommunications carrier who provides premium, all calls connect Inbound Toll-Free and Outbound Long Distance Service to companies with high call volumes and/or in house contact centers. Our average length of customer exceeds 15 years.

Your Customer Success Team

Deborah Ward

FOUNDER & CEO

Deborah Ward

dward@televergence.com 213-943-2011

Guided by its founder and CEO, Deb Ward, Televergence has a legacy of deep experience in the channel and telecommunications industry and an unparalleled customer service account retention record with the average customer relationship exceeding 15 years or longer. Deb serves on the Executive Committee and Chair of the Membership Committee for INCOMPAS (formerly known as Comptel) and is on the board of advisors for the Alliance of Channel Women.

David

CTO

David Deutsch

ddeutsch@televergence.com 213-943-2012

CTO, David Deutsch, has extensive technical expertise in the contact center telecommunications space and manages the Company’s fully staffed, U.S. based Network Operating Center (NOC). He leads a technical team with expertise with most legacy and next-gen platforms; including Acculabs, Asterisk, Avaya, Brooktrout, Dialogic, Nobel Systems, Nortel, Survox and Voxco (to name a few). The company maintains an on-premise TDM to VoIP conversion program for systems not yet SIP enabled.

Ira

VP OF SALES + CHANNEL CHIEF

Ira Globerson

igloberson@televergence.com 213-943-2023

Ira, a 30+ year telecom executive, has a Service As A Competitive Advantage philosophy, strategically helping agent partners and customers exceed their revenue, margin, and ROI, including all facets of voice, data, IP and Cloud platforms. His current focus is Inbound Toll-Free and Outbound Long Distance for contact centers, nonprofits, public opinion campaigns, and other large users. He actively participates in the Insights Association and various non-profit events as part of Televergence’s “Giving Back” program.

Krisney

OFFICE AND ADMINISTRATIVE MANAGER

Krisney Flory

kflory@televergence.com 213-943-2043

Krisney’s role is integral to onboarding new agent partners and end-user customers. She oversees the commission calculations and payments for the agent partners and ensures end-user customer invoices are accurate. She is relied upon by all to ensure adherence to the SOPs.

Elias

VP OF OPERATIONS

Ted Zavala

ozavala@televergence.com 213-943-2070

Ted’s contributions to the switch site include customer acquisitions, provisioning, installations, network monitoring, and analysis. He is also responsible for customer service, including customer management, trouble tickets, and troubleshooting.

His experience and expertise include certifications with SSCA SIP, Digital Telecom Meridian Norstar and Meridian SL-1, BICSI, 3M SC & ST Fiber Termination, Fujitsu Sonet, and Cisco Router Fundamentals.

Ted

NETWORK PROVISIONING & ORDER MANAGEMENT

Elias Magana

emagana@televergence.com 213-943-2072

Elias provides customer support and service, troubleshooting, and problem resolution. He processes customer VoIP provisioning, including interop and testing. He is responsible for converting vendor rate sheets into the proper format for uploading into the various Televergance switching systems; including Denovo, PeerEdge, Enghouse Systems’ Pulse SCP, and SwitchRay’s SRS-4500.

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Televergence

Toll-Free & Long Distance Specialist

(800) 286-1700

sales@televergence.com

Sitemap

  • How Are We Different?
    • Capability Statement
    • Differentiators
    • Core Values
    • Giving Back
      • Press Release – Alliance of Channel Women
    • Supplier Diversity Program
  • Are We a Good Fit?
    • Your Customer Success Team
  • Past Performances
    • Customer Success Stories
      • Improved Call Quality
      • Reduced Cost
      • Toll-Free
      • TDM to VoIP Conversion Program
    • Testimonials
      • Agent Partner Testimonials
      • Customer Testimonials
  • Solutions
    • Capability Statement
    • Toll-Free
    • Contact Center
    • SIP Trunking
  • Blog
  • Login

Supplier Diversity Certified

Events Calendar

December 2019
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25November 25, 2019 26November 26, 2019 27November 27, 2019 28November 28, 2019 29November 29, 2019 30November 30, 2019 1December 1, 2019
2December 2, 2019 3December 3, 2019 4December 4, 2019 5December 5, 2019

All day: WBECSouth Annual Meeting & Holiday Luncheon

All day: WBECSouth Annual Meeting & Holiday Luncheon

December 5, 2019All day

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6December 6, 2019 7December 7, 2019 8December 8, 2019
9December 9, 2019 10December 10, 2019 11December 11, 2019 12December 12, 2019 13December 13, 2019 14December 14, 2019 15December 15, 2019
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23December 23, 2019 24December 24, 2019 25December 25, 2019 26December 26, 2019 27December 27, 2019 28December 28, 2019 29December 29, 2019
30December 30, 2019 31December 31, 2019 1January 1, 2020 2January 2, 2020 3January 3, 2020 4January 4, 2020 5January 5, 2020

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