Assess Need. Televergence will assist you in an initial meeting to determine how closely the customer meets the ideal customer profile. Conversation points:
- Prospect spends at least $1000/month on voice services
- Describe your current experience with contact centers.
- Describe the business goals for a contact center.
- Describe the features a system needs to meet your business goals.
Qualify Technically. A 15-minute technical qualification identifies their current systems and network along with their system needs.
Interop and Testing. The exchange of IP addresses via an interop form allows the interop and testing to be scheduled;
Implementation. Review testing results and get agreement to proceed. Determine contractual requirements.