An independent wireless provider located in a rural area of a large mid-U.S.state had limited options for a provider with TDM/non-IP connection. Despite conversations with several alternative providers, the independent wireless provider was greeted with less attention than what was needed.
This regional wireless provider services one of the U.S.’s largest state’s mobile phone markets with expectations to connect all calls made on their platform regardless of the destination. Their existing long distance service was rated as “fair.” The wireless provider received a large number of trouble tickets due to call quality and completion issues and also intended to reduce their costs.
Televergence provided executive level account management with a visit to the wireless provider’s rural location. This resulted in the delivery of a winning proposal that reduced the wireless provider’s costs by 35%. The wireless provider’s ability to connect all calls with had minimal trouble tickets, and detailed reporting has made this customer very happy. The customer moved all U.S. off-net traffic to the Televergence network with all calls completing.