Nashville, TN – November 14, 2018 – Televergence, a telecommunications carrier, and contact center specialist, today announced the expansion of their channel sales program in a strategic partnership with Convey’s network of master agents and their 20,000+ sales partners. Televergence is a new vendor in Convey’s growing Channel Accelerator program (www.channelaccelerator.com), a platform that helps structure their marketing, compensation and support programs to make them channel-ready. The Program gives master agents the ability to sell services under a single Channel Accelerator agreement.
“Televergence is expanding our presence in the channel to help agent partners improve deal flow in the lucrative contact center marketplace,” said Deb Ward, CEO of Televergence. “We are voice, toll-free and long distance specialists and offer many capabilities for contact centers that you just can’t find all in one place. Our premium, all calls connect, contact center inbound toll-free and outbound long distance services can run alongside legacy systems and augment their capacity. We eliminate disruption for implementing upgrades and offer the flexibility to keep existing networks in place or take advantage of our Tier 1 carrier relationships to maximize savings. For those who are wary about making a change, we offer a free trial to see how it fits with your business.”
“Televergence has served their customers for over 30 years, with an unprecedented average lifespan for a customer relationship approaching 15 years,” said Carolyn Bradfield, CEO of Convey. “What makes them unique in the contact center space is that they specialize in working side by side with legacy systems to minimize disruption when a company needs to expand their capabilities. Because their service offering is so strong, they offer flexible term service contracts.
Convey offers the sales partners of its master agents the Conduct™ email campaign technology to engage and educate customers and create inbound demand. The master agent portals in the Convey Network consolidate thousands of pieces of vendor content into a single location, making it convenient and easy for agents to access and use. It is designed to inform, educate and engage agents to better deliver services to customers using coordinated marketing and educational resources.
Televergence is a telecommunications carrier with expertise in contact center technology and operations. They have a fully staffed, U.S. based Network Operating Center (NOC) and maintain an on-premise TDM to SIP conversion capability for legacy call center platforms. Their Solutions Portfolio includes premium, all calls connect Inbound Toll-Free and Outbound Long Distance services. Televergence offers solutions for businesses with existing contact center technology, as well as those building a new contact center or businesses that are high volume users.
Businesses that want to initiate inbound toll-free customer support or outbound long distance for research or telemarketing can evaluate the Televergence services without making a long-term commitment and test a variety of solutions to better define system requirements.
For businesses that have contact center systems like Dialogic, Acculabs, Brooktrout, Nortel, Avaya, and/or Asterisk (to name a few), Televergence can add capacity without having to end-life systems. Televergence contact center inbound toll-free and outbound long distance services can run alongside legacy systems and augment their capacity.
For businesses that are large corporate users, our state-of-the-art network, robust infrastructure, and latest VoIP technologies support a multitude of phone systems that have traditional or SIP access.
About Convey Services
Convey Services manages networks of connected content and marketing portals designed to inform, educate and engage channel partners and direct sellers in the telecom/cloud space, the property and casualty insurance market, and food distributors. Convey is the expressway connecting vendors & channel partners and the accelerator to get faster revenue results. Convey’s portal technology automates and organizes partner management and integrates email marketing technology for outreach to members and enables members to run email marketing campaigns to their customers and prospects. For information visit www.conveyservices.com, firstname.lastname@example.org or call 888-975-1382.
Televergence Agent Partner Contact
(800) 706-5199, ext. 2023