TELEVERGENCE SOLUTIONS (TSI) IMPROVES INDEPENDENT WIRELESS PROVIDER’S CALL QUALITY & LOWERS COST

Overview

TSI was possibly the only toll free and long distance provider who provided C-Level account management pre- and post-sale. A visit to their rural location resulted in the delivery of a winning proposal that reduced their costs by 35%. Reduced costs, coupled with all calls connecting, minimal trouble tickets, and detailed reporting has made this customer very happy.

While rates and products are competitive, TSI’s C-Level account management and customer service as a competitive advantage provides customers with direct access to the CTO, CEO and a dedicated Customer Success Manager. This is the value proposition and solution that is largely responsible for the company’s 30 years of success and average length of customer at 14.7 years.

Background

This regional wireless provider services one of the U.S.’s largest state’s mobile phone markets with expectations to connect all calls made on their platform regardless of the destination. Their existing long distance service was rated “fair”, however, there were a substantial number of trouble tickets due to call quality and completion issues. They were also interested in reducing costs.

Challenges

Located in a rural area of a large mid-U.S.state, their options for a provider with TDM/non-IP connection were limited. Despite conversations with several alternative providers, there had been no visits from any of those providers and the customer assumed an apparent lack of interest.

Solutions

After reviewing the traffic details and discussing a TDM private line connection between the customer and the long distance provider, TSI delivered a winning proposal that met all of their needs, including a TDM connection from their network into the TSI network.

The customer moved all U.S. off-net traffic to the TSI network with all calls completing. In the 30+ months this customer has been routing calls through TSI, there have been very few, quickly resolved trouble tickets. The TDM connection provided a substantial savings for the monthly usage for routed long distance calls.

Televergence provides high calls per second and completion rate long distance and toll-free, managing 3+ million toll-free numbers for 30+ years under consistent management as a privately held, debt-free enterprise. The company is a WBENC (Women’s Business Enterprise National Council) certified WBE (Women’s Business Enterprise) for supplier diversification programs. Founded and managed by the CEO, Deb Ward is the first and current Chairwoman of INCOMPAS, the industry’s leading trade organization.

A reputation for transparency and integrity is reflected by an average length of customer of 15+ years.  The U.S.based technical team possess an average of 20+ years of industry experience and are familiar with most legacy and next-gen platforms: Dialogic, Aculabs, Brooktrout, Nortel, Avaya, Noble Systems, Survox, Voxco, and Asterisk. A TDM to VoIP conversion and no risk, complimentary test of the services is offered.

Membership, advisory, and board roles are maintained with the Alliance of Channel Women, American Marketing Association, Better Business Bureau, Federal Internet Service Providers Association, INCOMPAS, Insights Association, Nashville Chamber of Commerce, Nashville Technology Council, National Association of Women Business Owners, Professional Association for Customer Engagement, Receivables Management Association, Telecom Associates, Women’s Business Enterprise National Council and Women In Technology of Tennessee.    

www.tsicorp.net

Ira Globerson, Vice President of Sales + Channel Chief

igloberson@televergence.net  – (213) 943-2023

https://www.linkedin.com/in/ira-globerson