TELEVERGENCE SOLUTIONS (TSI) SAVES INSIGHTS ASSOCIATION (FORMERLY THE MARKET RESEARCH ASSOCIATION) CALL CENTER CO-MEMBER 55% ON LONG DISTANCE AND TOLL FREE AND IMPROVES CALL QUALITY

Overview

“Somewhat satisfied” with their current Tier 1 provider, this prospective customer was NOT actively shopping, but did have occasional voice quality issues. They were referred to TSI as the referral source was confident that TSI could substantially lower their outbound usage and access charges. Actual total monthly savings average $5,500.00 (55%).

Of all providers who were approached, TSI was the only one who designed a cost effective, custom solution for them. Service was turned up within a couple of weeks and tested for almost a week before some traffic was moved. Within the first month, the customer moved 100% of their traffic to TSI.

While rates and products are competitive, TSI’s C-Level account management and customer service as a competitive advantage provides customers with direct access to the CTO, CEO and a dedicated Customer Success Manager. This is the value proposition and solution that is largely responsible for the company’s 30 years of success and average length of customer at 14.7 years.

Background

This call center customer performs market research and polling for major national organizations. Although they were testing with another VoIP provider; due to the very poor results using the carrier-provided Cisco 5300, which they had no access to, this was not perceived as a feasible solution.

Challenges

The customer’s current access to the provider’s network was via 20+ T-1/PRI circuits. Their monthly spend during peak seasons averaged $10,000.00: approximately $6,000.00 (60%) in usage costs and $4,000.00 (40%) in access charges.

Solutions

Replacing the T-1/PRI access with two (2) cost effective, custom-configured Cisco 5400 Routers WITH customer access eliminated the customer’s $4,000.00 (40%) access costs. Their existing 20-50 meg IP access through their LEC provided sufficient bandwidth access.

There have been no trouble tickets to date and the customer’s owner and IT leadership consider TSI to be call center experts. In addition to the $4,000.00 (40%) access cost savings, TSI has saved the Customer an additional 25% on their usage costs.

 

Televergence provides high calls per second and completion rate long distance and toll-free, managing 3+ million toll-free numbers for 30+ years under consistent management as a privately held, debt-free enterprise. The company is a WBENC (Women’s Business Enterprise National Council) certified WBE (Women’s Business Enterprise) for supplier diversification programs. Founded and managed by the CEO, Deb Ward is the first and current Chairwoman of INCOMPAS, the industry’s leading trade organization.

A reputation for transparency and integrity is reflected by an average length of customer of 15+ years.  The U.S.based technical team possess an average of 20+ years of industry experience and are familiar with most legacy and next-gen platforms: Dialogic, Aculabs, Brooktrout, Nortel, Avaya, Noble Systems, Survox, Voxco, and Asterisk. A TDM to VoIP conversion and no risk, complimentary test of the services is offered.

Membership, advisory, and board roles are maintained with the Alliance of Channel Women, American Marketing Association, Better Business Bureau, Federal Internet Service Providers Association, INCOMPAS, Insights Association, Nashville Chamber of Commerce, Nashville Technology Council, National Association of Women Business Owners, Professional Association for Customer Engagement, Receivables Management Association, Telecom Associates, Women’s Business Enterprise National Council and Women In Technology of Tennessee.    

www.tsicorp.net

Ira Globerson, Vice President of Sales + Channel Chief

igloberson@televergence.net  – (213) 943-2023

https://www.linkedin.com/in/ira-globerson