This customer specializes in interactive voice responses and web-based surveys. They requested an immediate transition of more than 200 toll free numbers to Televergence’s RespOrg. These numbers were of high importance and required a guaranteed reliance of service due to the services the customer provides for a government agency.
While TSI’s rates and products are competitive, C-Level account management provides their customers with access to senior executives. Customer service as a competitive advantage and a dedicated Customer Success Manager is Televergence’s unique value proposition that drives the company’s 30 years of success and average length of customer at 14.7 years.
This customer has been a Televergence customer since their inception 17 years ago. They were confident in our ability to provide the high level of guaranteed reliance of service they required. The numbers were pre-configured to route to the customer’s existing VoIP platform. Extensive testing of the new services was performed with no issues. The numbers were migrated to Televergence within days of the customer’s request.
Televergence was this customer’s first choice to complete this project. All traffic has been successfully supported for over 3 years now. Since the initial project was completed, the customer has added more capacity to the Televergence network, rapidly growing in the industry alongside Televergence.
Televergence provides high calls per second and completion rate long distance and toll-free, managing 3+ million toll-free numbers for 30+ years under consistent management as a privately held, debt-free enterprise. The company is a WBENC (Women’s Business Enterprise National Council) certified WBE (Women’s Business Enterprise) for supplier diversification programs. Founded and managed by the CEO, Deb Ward is the first and current Chairwoman of INCOMPAS, the industry’s leading trade organization.
A reputation for transparency and integrity is reflected by an average length of customer of 15+ years. The U.S.based technical team possess an average of 20+ years of industry experience and are familiar with most legacy and next-gen platforms: Dialogic, Aculabs, Brooktrout, Nortel, Avaya, Noble Systems, Survox, Voxco, and Asterisk. A TDM to VoIP conversion and no risk, complimentary test of the services is offered.
Membership, advisory, and board roles are maintained with the Alliance of Channel Women, American Marketing Association, Better Business Bureau, Federal Internet Service Providers Association, INCOMPAS, Insights Association, Nashville Chamber of Commerce, Nashville Technology Council, National Association of Women Business Owners, Professional Association for Customer Engagement, Receivables Management Association, Telecom Associates, Women’s Business Enterprise National Council and Women In Technology of Tennessee.
Ira Globerson, Vice President of Sales + Channel Chief
firstname.lastname@example.org – (213) 943-2023