This Customer is one of the oldest and largest broadcasting companies in the Asia Pacific region and was introduced to Televergence in ‘04 by the Consultant who designed and managed their U.S. data network. Their U.S. switch site routed calls to their headquarters and contact center in the Philippines.
Low-Cost Calling Card for Resale: The low-cost calling card for retailers to resale calls to the Philippines requires low-cost Toll-Free (TF) routes with a first dial connection that was user-friendly.
Domestic TF : They operate a large contact center in the Philippines that supports many offerings and requires quality, low cost routes for calls originating in the U.S. or Canada and route to the contact center on DS-3 connections to Manilla; and the ability to route U.S. and Canada-originating TF calls onto the L.A.-based platform for routing to the Worldwide Customer Service Contact Center in Manilla.
International Long Distance(ILD): They needed to replace a poorly performing international carrier with quality, low-cost outbound LD routes; an opportunity Televergence initially declined.
Colocation: Their L.A. colocation was moving to a different facility, including critical connectivity that supports their worldwide communications and feeds U.S.-created television content. Television broadcast connectivity from the Philippines to U.S. customers also traverse this network.
Low-Cost Calling Card for Resale: Although the Customer initially chose a combination of AT&T and Televergence for U.S. TF access, ultimately, Televergence became the carrier of choice based on quality and cost.
Domestic TF: Televergence provides (8) T-1 cross-connects in L.A. to the customer’s cage in the same colocation to support their TF traffic. Our domestic TF service provides access to their L.A.-based platform and backhauls calls to the Philippines via their private DS-3 network. We began routing 30+ TFNs with a disaster recovery plan at no additional charge. All TF numbers on our network have been completed with no trouble tickets.
International Long Distance (ILD): We leveraged long-term relationships with AT&T and other carriers to secure cost-competitive quality routes and became the carrier of choice.
Colocation: Our CTO was closely involved in the consolidation and migration plan design and implementation, oversaw much of the coordination and bundling of services between the two colocation facilities, and helped move the circuits and migrating/bundling traffic at a fraction of the cost if the colocation facility carrier had completed the project.
Throughout this 10+ year Value-Added-Partnership, Televergence has been able to reliably discover and deliver custom and affordable solutions that exceed Customer expectations at a 35% savings over AT&T’s prices.
Televergence is a telecommunications carrier with expertise in contact center technology and operations. They have a fully staffed, U.S. based Network Operating Center (NOC) and maintain an on-premise TDM to VoIP conversion program for legacy call center platforms. Their Solutions Portfolio includes premium, all calls connect Inbound Toll-Free and Outbound Long-Distance services for businesses with existing contact center technology, as well as those building a new contact center.
For businesses that want to initiate Inbound Toll-Free customer support or Outbound Long-Distance for research or telemarketing, Televergence lets them evaluate the benefits of its services without making a long-term commitment. Customers can test a variety of solutions to better define system requirements.
For businesses that have contact center systems like Acculabs, Asterisk, Avaya, Brooktrout, Dialogic, Noble Systems, Nortel, Survox, and/or Voxco(to name a few), Televergence can add capacity without having to end-life systems. Televergence contact center Inbound Toll-Free and Outbound Long-Distance services can run alongside legacy systems.