This customer specializes in interactive voice responses and web-based surveys. They requested an immediate transition of more than 200 toll-free numbers to Televergence’s RespOrg. These numbers were of high importance and required a guaranteed reliance of service due to the services the customer provides for a government agency.
While Televergence’s rates and products are competitive, C-Level account management provides their customers with access to senior executives. Customer service as a competitive advantage and a dedicated Customer Success Manager is Televergence’s unique value proposition that drives the company’s 30 years of success and average length of customer at 14.7 years.
This customer has been a Televergence customer since their inception 17 years ago. They were confident in our ability to provide the high level of guaranteed reliance of service they required. The numbers were pre-configured to route to the customer’s existing VoIP platform. Extensive testing of the new services was performed with no issues. The numbers were migrated to Televergence within days of the customer’s request.
Televergence was this customer’s first choice to complete this project. All traffic has been successfully supported for over 3 years now. Since the initial project was completed, the customer has added more capacity to the Televergence network, rapidly growing in the industry alongside Televergence.
Televergence is a telecommunications carrier with expertise in contact center technology and operations. They have a fully staffed, U.S. based Network Operating Center (NOC) and maintain an on-premise TDM to VoIP conversion program for legacy call center platforms. Their Solutions Portfolio includes premium, all calls connect Inbound Toll-Free and Outbound Long-Distance services for businesses with existing contact center technology, as well as those building a new contact center.
For businesses that want to initiate Inbound Toll-Free customer support or Outbound Long-Distance for research or telemarketing, Televergence lets them evaluate the benefits of its services without making a long-term commitment. Customers can test a variety of solutions to better define system requirements.
For businesses that have contact center systems like Acculabs, Asterisk, Avaya, Brooktrout, Dialogic, Noble Systems, Nortel, Survox, and/or Voxco(to name a few), Televergence can add capacity without having to end-life systems. Televergence contact center Inbound Toll-Free and Outbound Long-Distance services can run alongside legacy systems.