A CLEC operating from, and providing service in, multiple rural markets was faced with the following:
- Budget cuts
- Declining revenue from traditionally stable CABS billing and reciprocal compensation
- Team reductions
- The need to upgrade switch infrastructure
- Recent local and federal rural call completion requirements
As a result of multiple mergers and acquisitions, the company’s network contained various switches, such as Metaswitches, DMS-250s and 5ESS hardware, with limited least cost routing functionality. There were both TDM and SIP interconnections to multiple carriers with varying degrees of efficiency and quality.
Televergence’s CTO and technical team have extensive experience working with divergent switches, including regional and national networks. Televergence acted as a neutral third party during the due diligence process and subsequently designed a project plan to consolidate the network into a homogeneous environment.
The Company now maintains a redundant voice switch facility, utilizing state-of-the-art systems that enable their dedicated staff to route and monitor traffic from a central network operating center (NOC) facility.
The Company has successfully consolidated vendors, and negotiated significantly lower rates, without the need for volume and/or term commitments. Excellent call quality has been maintained and they continue to be in compliance with the FCC Rural Call Completion Order.
Televergence now enjoys a stronger relationship with the customer and their team. As a result, Televergence has earned a significant increase in traffic and revenue.
Televergence is a telecommunications carrier with expertise in contact center technology and operations. They have a fully staffed, U.S. based Network Operating Center (NOC) and maintain an on-premise TDM to VoIP conversion program for legacy call center platforms. Their Solutions Portfolio includes premium, all calls connect Inbound Toll-Free and Outbound Long-Distance services for businesses with existing contact center technology, as well as those building a new contact center.
For businesses that want to initiate Inbound Toll-Free customer support or Outbound Long-Distance for research or telemarketing, Televergence lets them evaluate the benefits of its services without making a long-term commitment. Customers can test a variety of solutions to better define system requirements.
For businesses that have contact center systems like Acculabs, Asterisk, Avaya, Brooktrout, Dialogic, Noble Systems, Nortel, Survox, and/or Voxco(to name a few), Televergence can add capacity without having to end-life systems. Televergence contact center Inbound Toll-Free and Outbound Long-Distance services can run alongside legacy systems.