TELEVERGENCE SOLUTIONS (TSI) COLLABORATED WITH A RURAL CLEC TO IMPROVE CALL QUALITY, REGULATORY COMPLIANCE AND PROFITABILITY

BACKGROUND

A CLEC operating from, and providing service in, multiple rural markets was faced with the following:

  • Budget cuts
  • Declining revenue from traditionally stable CABS billing and reciprocal compensation
  • Team reductions
  • The need to upgrade switch infrastructure
  • Recent local and federal rural call completion requirements

CHALLENGES

As a result of multiple mergers and acquisitions, the company’s network contained various switches, such as Metaswitches, DMS-250s and 5ESS hardware, with limited least cost routing functionality. There were both TDM and SIP interconnections to multiple carriers with varying degrees of efficiency and quality.

SOLUTIONS

TSI’s CTO and technical team have extensive experience working with divergent switches, including regional and national networks. TSI acted as a neutral third party during the due diligence process and subsequently designed a project plan to consolidate the network into a homogeneous environment.

RESULTS

The Company now maintains a redundant voice switch facility, utilizing state-of-the-art systems that enables their dedicated staff to route and monitor traffic from a central network operating center (NOC) facility.

The Company has successfully consolidated vendors, and negotiated significantly lower rates, without the need for volume and/or term commitments. Excellent call quality has been maintained and they continue to be in compliance with the FCC Rural Call Completion Order.

TSI now enjoys a stronger relationship with the customer and their team. As a result, TSI has earned a significant increase in traffic and revenue.

About Televergence Solutions (TSI)

Televergence Solutions (TSI) is a telecommunications carrier who attributes over 30 years of success and an average length of customer of 14.7 years to quality and competitively priced products: inbound toll free and high calls per second/call completion rate outbound long distance. Pre-qualified candidates receive a 10,000 minute free trial.

C-Level account management provides their customers with access to senior executives. Customer service as a competitive advantage and a dedicated Customer Success Manager is their unique value proposition that drives the company’s 30 years of success and average length of customer at 14.7 years.

Founded and managed by the CEO, Deb Ward, whose integrity and reputation is exemplary in the telecommunications space, she is the first and current Chairwoman of INCOMPAS (formerly known as Comptel), the industry’s leading competitive telecommunications trade organization.

The company’s CTO, David Deutsch, has extensive technical expertise in the call center telecom space and manages the fully staffed, U.S. based 24 x 7 x 365 Network Operating Center (NOC). The technical team has an average of 18 years of experience and is familiar with most legacy and nex-gen platforms; including Dialogic, Acculabs, Brooktrout, Nortel, Avaya, and Asterisk. An on-premise TDM to VoIP enabled conversion and loan equipment program for legacy platforms is available to candidates who otherwise qualify.

Leadership, membership, advisory and board roles are maintained within numerous Professional Trade Organizations, including INCOMPAS (formerly known as Comptel), Federal Internet Service Providers Association (FISPA), Insights Association (formerly the Marketing Research Association), National Association of Women Business Owners (NAWBO), Nashville Chamber of Commerce, Professional Association for Customer Engagement (PACE), Telecom Associates and Women In The Channel (WIC). WBENC (Women Business Enterprise National Council) certification has been submitted (July, 2017).