TELEVERGENCE SOLUTIONS (TSI) COLLABORATED WITH A RURAL CLEC TO IMPROVE CALL QUALITY, REGULATORY COMPLIANCE AND PROFITABILITY

BACKGROUND

A CLEC operating from, and providing service in, multiple rural markets was faced with the following:

  • Budget cuts
  • Declining revenue from traditionally stable CABS billing and reciprocal compensation
  • Team reductions
  • The need to upgrade switch infrastructure
  • Recent local and federal rural call completion requirements

CHALLENGES

As a result of multiple mergers and acquisitions, the company’s network contained various switches, such as Metaswitches, DMS-250s and 5ESS hardware, with limited least cost routing functionality. There were both TDM and SIP interconnections to multiple carriers with varying degrees of efficiency and quality.

SOLUTIONS

TSI’s CTO and technical team have extensive experience working with divergent switches, including regional and national networks. TSI acted as a neutral third party during the due diligence process and subsequently designed a project plan to consolidate the network into a homogeneous environment.

RESULTS

The Company now maintains a redundant voice switch facility, utilizing state-of-the-art systems that enables their dedicated staff to route and monitor traffic from a central network operating center (NOC) facility.

The Company has successfully consolidated vendors, and negotiated significantly lower rates, without the need for volume and/or term commitments. Excellent call quality has been maintained and they continue to be in compliance with the FCC Rural Call Completion Order.

TSI now enjoys a stronger relationship with the customer and their team. As a result, TSI has earned a significant increase in traffic and revenue.

ABOUT TELEVERGENCE SOLUTIONS (TSI)

TSI is a telecommunications carrier who attributes over 30 years of success to quality and competitively priced products. The company was founded and is managed by the CEO, Deb Ward, whose integrity and industry reputation is exemplary. She is the 1st and current Chairwoman of INCOMPAS (formerly Comptel), the industry’s leading competitive telecommunications trade organization.

TSI’s CTO, David Deutsch, has extensive technical expertise in the call center telecommunications space and manages the Company’s fully staffed, U.S. based Network Operating Center (NOC). We maintain an on-premise TDM to SIP conversion capability and loan equipment program for legacy platforms. Our portfolio includes High Call Completion and High Call per Second Capability Inbound Toll Free and Outbound Long Distance with a No Obligation Free Trial. Membership is maintained within INCOMPAS (formerly known as Comptel), Marketing Research Organization (MRA), National Association of Women Business Owners (NAWBO), Nashville Chamber of Commerce, Professional Association for Customer Engagement (PACE), Telecom Association and Women in the Channel (WIC).